Users Choice Awards Press Release
Scottsdale, Ariz. - September 9, 2002

SalesLogix, Best Software’s industry leader in small business and mid-market customer relationship management (CRM), today announced that it has been named a Gold Award winner in The Fourth Annual Users Choice Awards, sponsored by RealMarket. SalesLogix received the Gold Award in the CRM Suite — Mid-Market category.

Gold Awards were issued for products or services that scored highest in their category, had widespread voting, and had at least three competitor products that also received broad support. These criteria ensure that Gold Award winners stand alone atop a competitive field.

“We are thrilled to be named the top mid-market CRM suite by the sales, support, and marketing representatives that use SalesLogix on a daily basis,” said Tim Fargo, SalesLogix general manager for Best Software’s CRM Division. “CRM is successful in the mid-market and this award recognizes our leadership and ability to understand and address the unique needs of small and mid-size organizations for CRM solutions.”

The Users Choice Awards are the only such program in which CRM products are judged by the end-user. There were 80 product entries in a total of 25 categories including: CRM Suite — Mid-Market, Help Desk/Service Desk, Sales Tools, and Outsourcing.

At the DCI Customer Relationship Management Conference & Expo held August 28 - 30, 2002, awards were presented by Gary Lemke, president of RealMarket, and special guest presenters Greg Oxton, executive director for The Consortium for Service Innovation, and Ron Muns, founder and chairman of the Help Desk Institute.

“It takes more than just a good product to create happy customers,” said Lemke. “These winners are obviously doing a number of things well to receive high praise from their customers.”
back to top

Helpful Tidbits

How do new groups get their layout?

When you are creating a new C/A/O group, it's default "layout" (which columns are displayed and the order and width of each column) is determined by the corresponding "Latest" group for each type. (i.e. The layout in the group "Latest Contacts" determines the layout for all new groups.) Therefore, if you have a certain field that you want to see in all new groups (or a field you don't ever want to see), change the "Latest" group and all new groups that you build will have that layout. To apply this change for all users, go into the Architect and update the release of the group after you change it.
back to top