THE EMT 5-Step ACCELERATOR PROGRAM

EMT’s automation experience has culminated into a highly streamlined 5-step full implementation process that has been proven by over 9000 users worldwide. The EMT 5-Step Accelerator Program is a business analysis, database customization, and implementation process. It is used to create and maintain automated sales and business systems using SalesLogix or TeleMagic Enterprise for Windows.

The EMT 5-Step Accelerator Program are as follows:

1. Onsite Design Workshop
2. Database Customization, Quality Review, Project Administration
3. Database Delivery & Onsite Review
4. Implementation & Training
5. Priority Support Program

Onsite Design Workshop-- An EMT consultant walks your team through an in-depth analysis of current processes and business requirements to determine the design of the database system to be implemented. approximately 2-5 days
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Database Customization, Quality Review, Project Administration--
The data gathered from the Onsite Design Workshop is then interpreted into CRM software terms by our team of qualified technicians. We provide Project Administration and Quality Checks/Testing to ensure the design operates according to the specifications of the Onsite Design Workshop. approximately 5-20+ days
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Database Delivery & Onsite Database Review-- The one day Onsite Database Review validates the EMT design and allows for the appropriate recommendations and changes to be made prior to moving forward with the live implementation. approximately 2-5 days
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Implementation -- This phase includes the verification/installation of the CRM software to ensure proper operation once the implementation goes “live”. approximately 1-2 days
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Onsite Train-The-Trainer (TTT) -- TTT is designed to fully educate the database administrator, assigned technicians, and key end-user’s on the extensive functions of your CRM software package (training manual is included). TTT is an essential component for a successful implementation. approximately 3 days
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Priority Support Program (PSP), Technical Help Desk -- Our telephone PSP is designed to bring continuous technical support for end users on an unlimited basis. Our standard PSP Helpdesk hours of operation are 9am-5pm (EST), Monday — Friday, holidays excluded. Extended support hours and individual end-user support plans are available. Design/analysis, project management, training, and meetings are not included in PSP.
Unlimited for 1 year