EMT TRAINING

Training is essential to keep a winning automation project on track. EMT offers a variety of training options to accommodate the various needs, timelines, and schedules of high performance sales, marketing, and customer service teams and their companies.

Train-The-Trainer (TTT)
End-User Training
Phone Training
Training Manuals

Onsite Train-The-Trainer (TTT) —The TTT program is a complete series of certified training sessions to fully educate the database administrator, assigned technicians, and key end-users on the extensive functions of your CRM software package. These sessions empower participants with the skill set required for true “ownership” and operational understanding of the CRM product. Participants will be able to make any future changes or revisions needed to the screens or database, as well as be able to train the remaining end-users. A training manual is included.
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Onsite End-User Training — EMT will also provide end-user training for you. A qualified EMT trainer will present hands-on training sessions in a classroom environment for group training or on a one-on-one basis for individual instruction. Available for an additional day/package fee.
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Phone Training — A convenient, lower cost, training option for simple instruction on the standard features of your CRM software product. It is intended for straightforward process and feature training. Phone training time can be purchased in discounted blocks ahead of time and then scheduled and used on an “as needed” basis.
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Training Manuals — Available for both SalesLogix and TeleMagic and included in the training portion of our Accelerator Program. Also available for purchase.